Safe & Secure
FDIC insurance, industry-grade data encryption, multi-factor authentication, and all the other security features you expect from anyone handling your hard-earned savings.
How We Protect You
We're committed to keeping your online banking experience safe and secure. We work behind the scenes to ensure our security procedures safeguard you, your data, and your savings.
Identity verification
When you call or visit us in-person, we take steps to verify your identity before discussing your account details. We also utilize a secure Message Center within online banking as a safe and convenient way to send documents and discuss sensitive account information with you.
MFA MEans No Surprises
Multi-factor authentication (MFA) prevents unauthorized access when logging in from a new device, linking an external account, or making other changes to your account.
We've Got You Covered
FDIC insurance on all deposit accounts up to $250,0004, and additional coverage is available upon request.
How to Do Your Part
Safety First
Use a strong unique password to access online banking, and don't connect over public or unsecured wifi. If using our mobile app, enable biometric authentication - like Face ID or using your fingerprint.
Who's Asking?
We sometimes collect sensitive information over the phone. Always verify who you're speaking with. If you're unsure, hang up and call us back at (603) 227-6801.
enable security alerts
Within the "Tools" section of online banking, you can choose to be notified of transfers, check deposits, and other transactions by email, text, or push notification.
Monitor activity
If you see something that looks off, let us know by clicking "Don't Recognize This Transaction?" in online banking. You can also lock your debit card by reporting it lost or stolen - through our 24/7 automated line at (800) 472-3272.
We've Got You Covered
Get an email from "EnFact Notifications" or a text or phone call that references fraud? That's probably our fraud monitoring service, keeping your debit card safe. Respond based on the instructions in the notification to keep your card secure.
when in doubt...
...give us a call! If an email, web page, text message, or phone call seems suspicious, don't take unnessary risks. Call us at (603) 227-6801 to discuss the situation and make a plan.
Other Tips & Best Practices
- Never write down or share your debit card PIN.
- Don't share documents or sensitive information over unsecured email or social media. Instead, consider using our secure Message Center in online banking. Be sure to keep your contact info up to date so we know how else to reach you.
- Be cautious of imposters from misspelled or similarly named websites. We are “Walden Mutual Bank,” based in Concord, New Hampshire. Our website is waldenmutual.com, and we provide support via partners@waldenmutual.com. Our mobile app is available on the App Store and Google Play Store.
- We do not transact in gift cards, prepaid cards, Bitcoin, or any other cryptocurrencies. We will never ask you to pay to access your account.
- Beware of scammers or AI-generated voices posing as bank employees, romantic interests, or potential employers. Be suspicious of anyone instructing you to apply for a new account at an unfamiliar institution.
- Never share your login information with anyone. Even for jointly-held or business accounts, each person should use their own separate online banking login.
- Use caution when sending money through peer-to-peer payment platforms such as Venmo, Cash App, or Zelle. While these third-party apps are a convenient way to transfer funds, take care to verify the recipient. Take your time, and don’t send money to people you don’t know.
- Look out for “phishing” attempts that prompt you to click unknown links or download attachments from suspicious emails and texts. Trust your instincts with a healthy dose of skepticism. And if you're unsure, give us a call!
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