Partner Experience (PX) Associate

April 15, 2024
$20-23 per hour
We're the first new mutual bank nationwide in 50 years.

We are developing deeper connections between communities and their food systems, and powering the revival of local, sustainable food. We accept deposits from individuals and businesses who want to drive positive and lasting change with their savings. We lend those funds to impact-oriented farms, food businesses, and other sustainability-focused organizations. The word “mutual” in our name means cooperative; we are governed by our depositors, funded by those with a bias towards the long-term, and engineered to endure the test of time. Building bridges is core to who we are, with the ultimate aim of building a more vibrant, sustainable and inclusive local food system.

As our PX Associate, you will be responsible for supporting our partners (what we call the individuals who entrust us with their savings) across all of our service channels. You’ll thrive in this role by going the extra mile to delight our partners and helping us build the infrastructure to support their needs as we grow. The right candidate will combine experience in banking and customer service with a creative approach to problem solving – helping us find new, scalable ways to humanize banking and digital support. We’re looking for someone equal parts hard working, warm, and motivated by results.

This position is a hybrid role based in our Concord, NH office. You'll need to spend time in-person at our office in Concord, NH during onboarding (i.e. the first 3 months) and after that, 2-3 days per week. You’ll also be required to be onsite at the office every quarter, for 2-3 days for team building and collaboration purposes.  

What You'll Do:
What You'll Bring:
Bonus Points If You Have...
When You Join Walden Mutual...

You’ll be contributing to a mission-driven startup committed to sustainable food and agriculture throughout the business communities in New England and New York. We’re building a diverse team that shares our passion. If you are inspired by ambitious missions and working hard to support borrowers and depositors, we’d love to meet you!