Partner Experience (PX) Manager

November 29, 2022
$65,000 to $75,000 annual salary plus the opportunity for variable compensation
We're the first new mutual bank nationwide in 50 years.

By developing deeper connections between communities and the food systems within them, we’re powering the revival of local, sustainable food in New England and New York. Our business has two sides: On one hand we lend to qualified food and farm businesses across the food value chain...and on the other, we offer deposit accounts for anyone who[loves/eats/grows/cooks] local food. The word “mutual” in our name means cooperative; we’re owned by our community, and legally accountable to our long-term commitments. At our core, we’re bridge builders – using banking to connect our partners (what we call the people and businesses who bank with us) to our mission and the greater sustainable food and agriculture ecosystem.

We’re searching for a PX Manager to define and build our partner experience from the ground up. We want to differentiate ourselves from other banks by the ridiculous lengths we’ll go to serve our partners, and we need a leader to grow our capacity to blow people away with hospitality and competence. You’ll thrive in this role if you’re entrepreneurial by nature, love bringing a brand to life through experience design, and can create structure and order on a blank canvas. You’ll develop the necessary processes and tools to service our partners, both in-person and digitally. At first, you’ll service them directly – before eventually building out a Partner Experience organization. Friends of the right candidate would likely call them “driven, curious, and really organized”. The role is based in our office (and retail location) in Concord, New Hampshire.

What You'll Do:
What You'll Bring:
Bonus Points If You Have...
When You Join Walden Mutual...

You’ll be contributing to a mission-driven startup committed to sustainable food and agriculture throughout the business communities in New England and New York. We’re building a diverse team that shares our passion. If you are inspired by ambitious missions and working hard to support borrowers and depositors, we’d love to meet you!